Have Any Question?
What are the payment options available on Smartfreshchicken?
Credit cards ,Debit cards ,Net Banking ,Wallets
What should I do if my payment fails?
If your payment fails, you can complete the order with the Auto COD option or retry the payment using a different payment method.
Do I need to register or create an account before making a purchase?
Yes, for the first order it’s mandatory. You need to input your mobile number, E-mail and username to make your first purchase at Smartfreshchicken.
How do I place my order?
You can place an order from our Mobile App, Website, Mobile website or on our
Hotline: (0731) 422-6777,99264-64777.
Is Smartfreshchicken serving across the country?
Currently, we are serving only in Indore.
How can I track my order?
You can see order tracking in my account section after your order will be placed.
Can I change the delivery address after placing an order?
Unfortunately, you cannot change the delivery address after placing an order through our app or website. So you have to be aware of it while placing an order.
Is shopping at www.Smartfreshchicken.com secure?
Yes, Our system is integrated with the “Secure Socket Layer” that ensures all the payments made to www.Smartfreshchicken.com are secure.
What should I do if my order fails but the amount has been deducted from my account?
Usually, in such situations an Order ID will not be generated at our end and we will not be able to verify whether the amount has been deducted from your account. You can drop an email or call us to inform about the issue, however, the best way to sort it out will be to contact your credit/debit card issuing company, bank or wallet which you used to make the payment. They will be easily able to reverse the charges and solve your issue at the earliest.